Frequently Asked Questions
Everything you need to know about Jafra beauty and skincare.
How can I track my Jafra order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for beauty products?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days of the invoice date for a full refund or exchange.
Are Jafra products tested on animals?
Jafra is committed to providing high-quality, cruelty-free products. We do not conduct animal testing on our cosmetic products or ingredients.
How do I find the right skincare routine for my skin type?
You can use our online skin assessment tool or consult with a Jafra Beauty Consultant to receive personalized recommendations based on your specific skin concerns and goals.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal.
How can I become a Jafra Beauty Consultant?
You can join the Jafra family by visiting our 'Join Us' page and purchasing a starter kit. This allows you to earn commissions and enjoy exclusive discounts on our products.